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Frequently Asked Questions
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May I request modifications to my pans?Our menu is designed for quick & easy ordering and delivery. Unfortunately BuyThePans.com does not offer recipe modification. However, we would love to hear how we can better serve you, so please send us your message or suggestions to info@buythepans.com.
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Is there a maximum number of guests you can cater for?We're fully equipped to accommodate events of various sizes. If you're expecting more than 200 guests, we recommend contacting BuyThePans at 404-600-8809.
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When are my pans prepared?Each pan is prepared fresh and delivered on the same day. We must advise that although all pans are prepared on the same day of delivery, items intended to be served hot are delivered at room temperature; and items that are meant to be served chilled are delivered chilled. When scheduling your meal service, please keep in mind that you may need to allot additional time to heating your pans.
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What if my guests have dietary restrictions?No worries! Our Bars and Stations are designed to allow each guest to customize their own meal, making them a hit with vegetarians, protein enthusiasts and those with other dietary needs. For specific dietary concerns, please contact BuyThePans to ensure all ingredients have been communicated properly. We are a scratch kitchen and our Chef’s prepare your meal within 24 hrs of delivery. We don't allow very many substitutions however we have equipped our menus with so many delicious options there is no way anything will be missed. All your needs will be met.
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How many guests should I order for?Our catering menu is tailored per person. To ensure everyone’s satisfied, order for the anticipated number of attendees. For heartier appetites, consider adding extra meat to keep those smiles going!
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Do you provide catering services?Certainly! Catering is what we do every day all day. From intimate gatherings of 10 to larger events, we've got your catering needs covered.
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When should I place my order?You may place your BuyThePans.com order online, 24/7 (see our ordering and delivery dates and times below), or via phone (Monday-Saturday 8am-9pm). We recommend placing your order no less than 72 hours in advance to ensure that BuyThePans.com can supply your catering needs. For BuyThePans.com Holiday, all orders MUST be placed no less than 72 hours of delivery or pickup. Our pans are made fresh daily by BuyThePans.com gourmet chefs; and pans are limited daily. By placing your order at least three days in advance, you will have more menu options and desired delivery or pickup times. Please do not send catering orders via email. We do not accept email orders. We will not process orders sent via email.
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Do you supply plates, napkins, and forks?Absolutely! Indicate "Yes, please provide plates, napkins, and forks" during ordering and we'll gladly provide those essentials. We've got you covered, literally!
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How will I know if an item is unavailable?BuyThePans.com's website will let you know what's in stock, however, after you submit your order, you will receive an email confirming the details of your order. Please do not consider your items confirmed until you receive a confirmation email from our team with your full order. Please review your confirmation email, and if you find that any of your items could not be confirmed, and your taste buds are truly in need of that dish, call the reservation line and one of our sales reps will try to make your meal complete... no promises, but we will surely give our best effort. We will notify you within 24 hours to inform you if there is an issue with an order or an item is unavailable.
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When are my pans delivered or ready for pick up?Orders placed at least 72 hours in advance are delivered on the date and at the time requested (pursuant to our Regular Delivery Hours). We do not accept next day orders. For example: An order placed at 12:00 noon on Tuesday, is guaranteed delivery on Wednesday after 4:00PM. To ensure delivery on Wednesday before 4:00PM, you should place your order on Tuesday before 12:00 noon, or anytime Monday or prior.
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What are BuyThePans.com' Office and Delivery Hours?Corporate Office Hours: Monday – Friday: 10:00 AM – 7:00 PM Kitchen Pick-up and Regular Daily Delivery Hours (By appointment): Monday – Sunday: 8:00 AM – 9:00 PM
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What comes with my pans?Each pan is delivered with the necessary serving fork, spoon or tongs. If you require cutlery, napkins, plate or cups, please visit our Essentials section, where we offer those and other items to simplify your catering needs!
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How do I place a catering order?You can order online at www.buythepans.com or by calling our BuyThePans at 404-600-8809. Please do not send catering orders via email. We do not accept email orders- orders will not be processed via email.
Plan Your Event at BuyThePans.com
Plan Your Event at BuyThePans.com
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