Frequently Asked Questions
When Should I Place My Order?
You may place your Buy The Pans order online, 24/7 (see our ordering and delivery dates and times below), or via phone (Monday-Friday 10am-5pm). We recommend placing your order 72 hours in advance to ensure that BTP can supply your catering needs. For Buy The Pans Holiday, all orders MUST be placed within 72 hours of delivery or pickup.
Our pans are made fresh daily by BTP gourmet chefs; and pans are limited daily. By placing your order at least three days in advance, you will have more menu options and desired delivery or pickup times.
When Are My Pans Delivered or ready for pick up?
Orders placed at least 72 hours in advance are delivered on the date and at the time requested (pursuant to our Regular Delivery Hours-see below). To guarantee next-day deliveries, order must be placed by 12:00 noon the day before. We must advise that for orders placed at 12:00 noon the day before, we can only guarantee next-day delivery after 4:00PM. We do not accept next day orders.
For example: An order placed at 12:00 noon on Tuesday, is guaranteed delivery on Wednesday after 4:00PM. To ensure delivery on Wednesday before 4:00PM, you should place your order on Tuesday before 12:00 noon, or anytime Monday or prior.
What are Buy The Pans' Office and Delivery Hours?
Monday through Friday-9:00AM-6:00PM
Regular Daily Delivery Hours:
Monday through Thursday-10:30AM-7:30PM
Holiday ordering hours:
Phone: Monday through Friday- 10am- 5pm
In- Store: Every day of the week 11am-8pm
Online: Any day, any time!
No deliveries on Thanksgiving, closed on the day after and on Christmas Eve before 5pm and no deliveries on Christmas day.